Overview
SAR Healthline runs a multi-specialty clinic network across Chennai, and appointment scheduling was still handled by front-desk staff calling patients back one by one.
Challenge
Missed calls meant missed appointments, and the clinic had no way to follow up automatically with patients who needed recurring visits or lab result check-ins.
Proposed Solution
We built a patient-facing booking portal on top of a custom CRM, with automated reminders and follow-ups routed through WhatsApp and SMS so no appointment slips through.
Implementation
A Strapi-managed content layer handles doctor profiles and specialty listings, while a Node JS service layer manages the appointment lifecycle — booking, reminders, rescheduling, and follow-up — without manual intervention.
Outcome
No-show rates dropped within the first quarter, and front-desk staff now spend their time on patients in the clinic instead of chasing appointment confirmations over the phone.
01Patient Portal — Desktop
02Doctor Directory
03Appointment Booking — Mobile
Technologies
Tools & platforms used to build this project
Node JS
Manages the full appointment lifecycle — booking, automated reminders, and rescheduling.
Strapi
Structures doctor profiles and specialty listings so clinic staff can update them without code.
34%Reduction in missed appointments
5 clinicsOnboarded onto one shared platform
2.4xFaster average booking time
91%Reminder delivery rate via WhatsApp
18 hrsFront-desk hours saved weekly
Sarah NairSAR Healthline
"Our front desk used to spend half the day on the phone confirming appointments — now the system does it, and our patients actually show up."
